1. When contacting by phone at the airport, the customer service, although in Chinese, was very rude.
2. The rental location is a 10-minute drive from the airport in a small, inconspicuous house, with no noticeable store sign, giving a sense of insecurity.
3. The lady who attended to us was the same rude customer service representative. She immediately tried to sell us full insurance and demanded a deposit equivalent to around 23,000 RMB if we didn't buy it. This was the highest deposit we've ever encountered in our multiple car rentals. Fearing random deductions from the deposit, we reluctantly bought full insurance.
4. The lady was very unprofessional, threatening that we could opt out and be driven back to the airport. She knew it would be almost impossible for us to find another 9-seater car on short notice, so her behavior was simply to make things difficult for us.
5. I strongly recommend using a reputable car rental company. You can find reviews of Fara on Google Maps by searching for this company. It’s clear that this company is full of traps. However, this experience made us extra cautious, so when we returned the car, despite their thorough inspection, they couldn’t find any faults!
The car pickup experience was very poor. We were assisted by a Chinese staff member who made us wait at the airport for a long time. When handling the paperwork, they tried to upsell storm insurance and gravel insurance, which I declined. They did not accompany us to inspect the car comprehensively; they just handed us the keys and let us go. The car return experience was better and quite efficient.
Noa ofrecieron un upgrdae del coche gratis el cual al final nos cobraron en la factura eso se me hace mentir al cliente.
La llanta trasera siempre a baja de presión eso me hacia perder tiempo cada día tenía que inflarla, lo cual quiere decir que sus coches no reciben el mantenimiento adecuado.
Fara are a great car hire company. Someone answered the phone straight away. We were picked up in about 10-15 mins. The car was immaculate and the counter staff were very friendly.
About QEEQ:10.0/10
This is the second time we’ve used EasyRentCars. The booking process is easy and the information is all there.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on FARA KEF airport Shop
Lionel Pope
-
-
-
-
View more >Steven Bush
-
-
-
-
View more >Evan Morley
-
-
-
-
View more >M.RAMIREZ HERNANDEZ
-
-
-
-
View more >N.Fisher
-
-
-
-
View more >