The car was a bit old and had manual locks for the doors. I had to use the key every day to open the front two doors, and the rear doors had to be unlocked from the inside. It was frustrating, especially for someone short.
They kept intimidating us to upgrade to a more expensive model, claiming the reserved car wasn't available and gave us a two-door mini car, leaving us in a tough spot. About the insurance, they said if we didn't buy it, we needed to provide local social security numbers, basically implying it was illegal to drive without it. I wondered, is the Zuzuche website a big scam? Can't I just drive without these extras? I had already paid over 2000 online, then was forced to pay an additional $390 on-site. The experience was horrible, and I will never choose Zuzuche again, nor recommend it to anyone!
The line was very long, and they constantly tried to upsell, including offering a fuel service, and gave us incorrect information, such as claiming there were no gas stations near the return point.
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