Easy pickup and return, got a free upgrade to an Alfa. The staff were extremely friendly and, more importantly, professional, giving us many important reminders.
Terrible! Due to the pandemic, we needed to leave early and returned the car two days ahead of schedule, but the rental company insisted on not giving us a refund. Additionally, they called us to return the first car because it was pre-booked by someone else. The second car they gave us was leaking oil and was in terrible condition.
“CAR - A very old model (Toyota Vitz), smaller than a Yaris and less comfortable.”
About EZU:4.7/10
The car was well scratched and dented. The front passenger seat did not slide far enough back - only halfway. All documentation (handbook, warning notices etc) written in Japanese, not English. Proprietor not interested in our comments on return of the vehicle.
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