“I was abused but the manager when I got to the rental place - I was made pay £105 more!!”
About Easirent:3.3/10
Horrific - made me pay more - I couldn’t even afford to eat that night because of it. Scammers the lot of them!! Verbally abused - swore at - shouted at -
I pointed out that their office had cctv and he stopped shouting and swearing - after all that the car was dirty. When I left the car back they demanded they see my fuel receipt and told me if I didn’t have it to prove that I got fuel within a 5 mile radius that I wouldn’t get my £95 fuel deposit back!! Ever heard of gdpr?! AVOID
Online booking stated there would be no need to purchase insurance, but counter staff insisted it was only possible to insure through them, costing £40 a day.
“dreadful, misleading & costly. Forced to buy insurance at counter £25per day, car was a disgrace”
About Easirent:3.0/10
Told by counter staff that my prepurchased excess insurance was null and void, Forced to buy insurance over the counter with Aaron stating that I would be liable for a £40k car, and any damage that was not reporterldnto the police and had a report... the insurance doubled the overall rental cost.
Next, when being shown to the car assigned, it was not roadworthy, engine warning light & oil service and inspection light were showing on dash. Car was filthy both inside and out, not prepared or ready for collection in any way shape or form, so given all the warnings that Aaron had highlighted to me I point blank refused to accept this car. I was then offered a lesser model at a discount of 95pence! This car was 1500 miles away from needing a full service, it had not been cleaned, the staff member (Aaron) did try to sort this out, hoovering the inside and topping up the wiper reservoir with water (even though the conditions were sub zero temperature!) he also topped up the oil. The collection took over 1.5 hours and I left feeling angry, ripped off and not at all satusfied with my experience. It also caused me to be late picking up my guests from the airport. I’m not at all happy with any aspect of the rental from arrival at easirent to return of vehicle to them.
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Customer Service
Great value, great service but delays not good
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