Arrived at the car rental location on time, only to be offered a lower grade vehicle. They insisted it was an SUV as per the reservation. After over an hour of negotiation, the manager finally intervened and provided the reserved model.
la voiture n'était pas de la même catégorie que la réservation, j'ai payé un supplément pour avoir la catégorie prévu, mais voiture presque neuve donc pas trop décu.
I arrived late at the airport and there was only one staff serving a long queue of costumers but there were obviously some other staff available in the back office.
“Nothing to say about the online service.
The problem is the way rental co work at the pickup level.”
About Budget:9.3/10
Unbelievable or despicable that Budget and Hertz, which are probably different brands from the same company, hire only one employee each for pick-up desk. Especially at a time when a long haul flight (read with many passengers) lands.
Hard to understand why pick-up procedures take so long. Took more than 60 minutes overall. And I was lucky to be 4 or 5th in the line. They must have been over 20 when I finished...
About QEEQ:10.0/10
Good.
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