We got to hertz and they told us they simply didn’t have any cars we had talk to them the day before
M.Saltzgiver
United States
Reviewed: Thu, Jun 13, 2019
About Hertz:2.7/10
Awful customer service we got to the counter and they simply told us we didn’t have any cars they didn’t help us find another car they didn’t offer us a replacement we were left in an unknown city on our own
Just avoid Hertz when renting a car. I've rented three times, two of those with Hertz, and both times they overcharged me. The first time I managed to get the money back, but the second time, it was close to $100 and I still haven't recovered it. I wish dishonest rental companies like this would go out of business soon.
Extremely bad. The car I booked was suddenly unavailable without any explanation. They acted very arrogant, as if they didn't care. Avis next door was much better; they had the Suburban we needed available on-site. Never trusting Hertz again, it's terrible.
The Hertz desk is inside a hotel at that address. Staff helpful. Car clean and fully fuelled. Office being renovated when we dropped of the car so left keys in drop off safe.
My representative at Hertz was incredibly helpful, she is a customer service professional worthy of praise.
About QEEQ:10.0/10
As for as I can tell everything went perfectly. This is the second time I've used Easy Car Rental and I'll be using them again in the future for sure.
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We got to hertz and they told us they simply didn’t have any cars we had talk to them the day before
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