Unable to mirror Google Maps onto the screen, had to hold the phone throughout the trip. Paid insurance for six days, but charged for seven because I picked up the car an hour early. I also returned the car an hour early.
I had already completed all payments through Zuzuche, including additional insurance. At the counter, the clerk said nothing, didn't ask or explain anything, just asked me to sign and pay the deposit. Naturally, I assumed he was aware that I had completed all formalities with Zuzuche. However, when I returned the car, I was asked to pay an additional 112 euros for extra insurance. It feels like a scam. I repeatedly contacted the rental store, but they dismissed me each time, claiming I had signed for it. Each trip to AVIS took up half a day, and I never got a reasonable resolution. It's fair to call it a scam!
The model provided at pickup was smaller than the original reservation, causing our luggage not to fit. After explaining the situation to them, we were told that we either take the smaller car, cancel the order, or pay extra for an upgrade. We spent 2 hours trying to resolve the issue with the rental company’s customer service but were not satisfied with the outcome. Since we couldn't afford to waste more time, we opted to pay extra for the upgrade.
Avis in France is really terrible. The car I rented had no maintenance at all. After just two days, the brake pads had issues, grinding down to the metal discs. It was terrifying. I went to a nearby branch in a different city to see what could be done. They offered to replace the car, but only had manual transmission vehicles, which I couldn't drive. They then directed me to another location. I nervously drove the car with the faulty brakes to the next branch, where the staff didn't believe me at first. After a brief test drive, they agreed to switch the car. I asked if we needed a new contract, and they said they would email it to me. At the end of the rental period, I returned the car with a full tank and no damage. The staff said there were no issues and that the invoice would be emailed to me. After returning home, I found a charge of over 100 euros on my credit card. I never received the invoice, and only found out through the rental portal that the charge was for not returning the car with a full tank. I find this disgusting. When I appealed, they asked for evidence that the car had issues. How am I supposed to provide evidence of faulty brake pads? The car was replaced and the staff tested it. Shouldn't that be enough proof? Do they expect me to fill the tank before risking my life driving to an unfamiliar branch? Who compensates me for my time and fuel spent searching for a branch?
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