The return service was acceptable, but the pick-up in Madrid was problematic as we arrived at 12:30 AM and no one was working. The next day, they gave us a hard time and refused to accept a Chinese credit card for the deposit, wasting hours of our time. It was a terrible experience with very rude staff.
Both renting and returning the car went smoothly. There was no push to buy insurance. We had a minor scratch when returning the car, but the staff didn't charge us for it, which was a relief.
The car was in very good condition despite high mileage. It drove smoothly, indicating good maintenance. The front desk and return staff were very professional, dedicated, and had great attitudes. They patiently explained and introduced the services to me.
1. The rental process is clear and well-organized. The return process is simple and fast.
2. The rental and return locations are very obvious and clear.
3. Deducted one star because the waiting time on the English helpline was long, and the customer service later hung up the phone. (Partly could be our bad phone signal)
was downgraded from Audi A3 to a Peugeot 2008
i complained that i had paid extra for the Audi they
claimed that it was comparable not to me.
About QEEQ:9.0/10
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