Although I had purchased full insurance from the rental company and prepared a credit card for the deposit, the staff kept pushing their insurance. Even after showing the English version of the contract stating I had full insurance, they refused to acknowledge it. When they tried to process the deposit pre-authorization, they made mistakes and it showed as failed. However, after calling my credit card bank, I confirmed that the first attempt was successful and had an authorization code. The car rental staff refused to verify this, seemingly forcing me to buy their insurance or they would cancel my reservation! It took two hours to finally get the car, greatly affecting my schedule. The pre-authorization occupied £1250 of my credit limit. Appealing this seems like a long wait. Extremely unsatisfactory!
They kept pushing us to buy insurance until we called the rental company, but still scared us with tales of daily tire blowouts in the Scottish Highlands. When we stated we would return the car with a full tank, they looked displeased, and eventually added an extra driver. The long dispute and refueling extended our pickup time by two hours, but the return time stayed unchanged according to the contract, and reasoning with them was futile.
They do not accept international credit cards without a chip and push for insurance sales. If you don't have a chip credit card, you must buy insurance to pick up the car.
Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Let down by sofa's in reception area as covers were ill fitting and untidy
Relevant Reviews on Easirent EDINBURGH AIRPORT
Rita Galsworthy
-
-
-
-
View more >Faithe Peggy
-
-
-
-
View more >Florence Tennyson
-
-
-
-
View more >Cynthia Clemens
-
-
-
-
View more >-
-
-
-
View more >