Couldn't get the car at all. The staff at the counter were extremely rude. They insisted on showing an international driving license or a Chinese driving license to release the car, even though I have a U.S. driver's license and a Chinese passport. This has never been a problem in other cities. Usually, they just check the U.S. driver's license without even looking at the passport. It felt like they were deliberately making things difficult. I spent at least an hour waiting in line twice, and I saw three groups of people being given a hard time for various reasons and not getting their cars. The queue was extremely long, and they were very impatient with foreigners who had language issues. It was truly unbelievable. I've rented cars in the U.S. five or six times and have never encountered such terrible staff! I haven't received a refund for this order yet; it’s really disgusting!
“Got a fantastic car with a very fair price & smooth service….will definitely use again!”
About AVIS:8.0/10
Very good service with Avis a d would definitely use them again. Car was great and worked perfectly although had seen a bit of road wear and tear and could’ve maybe done with a wash prior to collection, but other than that it was absolutely fine & really enjoyed our drive. I would also recommend waiting to book any extras actually at the AVIS counter and not before….e.g. they had say nav as an added extra ($150) but we didn’t purchase that….only to find the car came with sat nav anyway…!
About QEEQ:10.0/10
Booking was great and great deal.
It would be good to know if the extras, they ‘Avis’ suggested roadside assistance cover which we didn’t have & then purchased on pick-up. Bit what would be really helpful is to know the cost of, a) additional drivers & more importantly b) the deposit you need as this was retained until pickup which we thought would happen, but just had no idea how much to allow/put aside for this. Otherwise great and will also definitely book again with QEEQ.COM
The only hick-up at check-in was resolved instantly - we were sent to pick up the rental care having been given a bay number, to find there wasn't a car there. This was resolved immediately and we were given an upgraded vehicle.
About QEEQ:10.0/10
Excellent price and very good advice from QEED. All details and instructions very clear.
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