To be honest, this was a disappointing car rental experience.
1) The order stated it was from Apollo Rent a Car, but there was no Apollo counter at the airport. When I called the number on the order, Hertz answered.
2) When picking up the car, Hertz said they couldn't see any insurance payment in their system, even though we had paid for it when booking from our home country. Hertz insisted we buy insurance on the spot or they wouldn't release the car. Therefore, the total cost for four days was RMB1870 plus an additional AUD184 for insurance on-site.
3) The free GPS they sent us was almost useless in Australia, constantly crashing and failing to navigate. We had to resort to using our phone's roaming for directions.
I have lodged a complaint and the issue is still being processed with no satisfactory response yet.
We arrived at the airport late at night and noticed that the car had several dents and scratches, which were hard to see in the dark. Most of these were discovered the next day. The tank wasn't full upon pick-up, and the attendant assured us it would be noted. However, when returning the car, this caused issues since it wasn't recorded in the system. We had to explain for a long time. Luckily, we had full insurance and didn't inspect the car's condition thoroughly.
APOLLO cars are picked up at the HERTZ counter, and the service was not very friendly, especially during the return process.
Apollo actually provides cars through Hertz. We booked two car seats but none were available, making it impossible to hit the road. The company stated that their terms specify that provisioning depends on availability, but they didn't notify us beforehand that there would be no car seats available that day. Moreover, there were no remedial measures offered. We ended up wasting two hours at the pickup point for car seats. Although the car was in good condition, a good car without two car seats isn't suitable for our team with a three-year-old and a six-year-old. Eventually, a helpful employee from another rental company suggested we find a car seat hiring company at the airport, and that's how we resolved the issue. The bigger the company, the less they care!
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