Some staff at the rental company had an average attitude, while others were okay. The car's condition was average. At first, they upgraded us to a larger vehicle, which we thought was a nice bonus, but it turned out the larger car was hard to drive and had frequent issues. The parking sensor in 'P' mode was broken, making it hard to park properly at one point. We reluctantly drove over two hours to exchange the car. During the exchange, we spent a long time negotiating back and forth, and the replacement car immediately showed an engine oil replacement warning. We had to spend another half a day dealing with that, which was very exhausting.
Pick up was a breeze. Very very good staff at the rental location. They couldn’t have been more helpful. No improvement necessary if only all rental companies were like this
About QEEQ:10.0/10
Excellent. Great prices. Website was very good and easy to navigate. Will definitely use you again.
Renting the car was convenient, but returning it was very inconvenient. Although we were told that we could return the car after working hours, the garage was closed, causing us significant trouble in the middle of the night. We had to pay for parking ourselves and wait until the next morning when the office opened to return the car. This was really unsatisfactory.
Very satisfied, friendly attitude, no upselling, and the paperwork was done in just a minute or two. What's more worth mentioning is—they gave me a Chevrolet Equinox SUV.
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The counter people did not show us how to use the car equipment
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