Dissappointed and will never use this service again.
A.Siddiqi
United Kingdom
Reviewed: Wed, Jun 19, 2019
About GOLDCAR:4.0/10
Cancelled at counter as the counter staff was not really helpful. Suggested we either pay an additional GBP 50 for full insurance coverage or GBP 1400 will be blocked from card which she said would not be released based on past experience. Disastrous experience.
Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.
About QEEQ:10.0/10
Your process is great and woks as advertised. Booked my next car with you already but with Budget/Avis.
You definitely get what you pay for - they are cheap for a reason.
After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!
They have definitely exceeded my expectation. Waited almost 2h to get a car, complete chaos, which to me is unacceptable by all means. Cheap car but not worth the hassle. Probably last time I’m going to use Goldcar service.
About QEEQ:10.0/10
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Customer Service
Dissappointed and will never use this service again.
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