When returning the car, I was informed that the actual return location was different from the one chosen during booking. Athens city was very congested, and there were many one-way streets. After much hassle, I reached the return location, only to find the fuel gauge was down by 1/8, and was asked to pay for refueling. I have complained to the rental company, but the issue remains unresolved.
Exact car model as booked. Super friendly and relaxed staff. I just needed my passport, driving license and credit card and got the keys.
Drop off was very easy. Returned full, quick check of the vehicle and the deposit was released. Very positive experience.
No upsell at the counter they just made me aware that I had basic insurance but didnt try to sell any extras.
About QEEQ:10.0/10
Great customer service and easy booking process. Very transparent terms and conditions and excellent communication througout.
“Counter staff confused options for insurance. describing packages as good or excellent. No details”
About Hertz:9.3/10
I’ve got a Hertz profile for insurance requested, yet the counter staff confused the options without giving details. “Take excellent or good”, but no details of the packages. Several hundred dollars were added for fear I wasn’t covered properly
About QEEQ:10.0/10
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