Nothing particularly good or bad. The service felt robotic. If you have a choice, don't pick this company. They wouldn't accept my Chinese driver's license, claiming it was a Canadian legal issue. Despite my arguments, they refused to give me a car and sent me back to the airport. I easily rented a car from AVIS at the airport. Does AVIS not follow Canadian laws?
Overall, Routes gave us a good service. We arrived an hour early for the pick up time but they were able to pick us up at the airport. The car was a little dirty but it did not ruin the experience for us.
About QEEQ:10.0/10
It is a good deal. Having an good insurance coverage that came along with the rental is a big relief. We did not have to worry of additional fees on top of the vehicule rental.
“Very nicely equipped and recent vehicle with very helpful staff.”
About Routes:9.7/10
Everyone at counter and shuttle were all very nice and helpful. The only small thing was that with the cold conditions the car was washed and there was much ice buildup in the wheels. I needed to pull over and break ice from wheels then everything was ok.
About QEEQ:10.0/10
Booking worked well, price seemed good and didn't have the price drop to where the price was adjusted.
Great vehicle, pricing, and customer service. It would have been helpful to have a snow brush in the car. I will definitely use their services again.
About QEEQ:8.0/10
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