When picking up the car, there was a 'routine request' alert on the vehicle. Unsure if it would affect our drive, we asked the rental company and they promptly switched the car for us. Initially pleased, we found upon reaching the parking spot that we were given a sedan instead of the mid-size SUV we reserved. We went back to the service window in the parking lot, but the staff were arrogant, insisting they gave us an SUV and refused to change the car again. If unsatisfied, we had to go to the rental hall on the 4th floor! After multiple contacts with Zuzuche customer service, my child and I dragged three suitcases back and forth from the 2nd floor to the 4th floor four times. Finally, the staff at the rental hall admitted the mistake and gave us the correct SUV. This whole ordeal at the Miami airport rental company delayed us by an hour, affecting our subsequent plans. Although the rental hall staff were very good and Zuzuche's customer service was prompt and proactive, the parking lot staff were arrogant and ignored my explanations and photos. Due to the rental company's mistake, we had to run around in over 30-degree heat, a 40-year-old woman and a minor girl dragging our luggage up and down multiple times!
Overall good. Would’ve been less so had the initial vehicle offered not been exchanged for the model booked. Not only was it dirty, but it was not big enough. That saiid it was exchanged without fuss.
About QEEQ:10.0/10
It’s the second time I’ve used QEEQ and will do so again. The process was excellent and communication was good throughout. Both the vehicle and the optional insurance were excellent value. My only observation is that it would be that it would be helpful if you could stay logged into your App (without the need for code entry) and could download PDF documents to your phone. The latter might be possible but I could only do it using a PC.
The staff at Miami Airport were quite diligent and responsible. The contract was explained clearly, and there were no extra charges as rumored. The car pickup was also quite fast.
“Awful experience with Budget/Avis scam auto toll charges.”
About AVIS:5.0/10
I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls.
I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget.
My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company.
I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only.
Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process.
It is the worst rental experience I have ever had in Florida.
About QEEQ:10.0/10
Innovative booking platform, and I like the price reduction protector
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