The car was almost brand new (less than 3000km mileage). Very good condition and they offered me an upgrade for $50 per day but I declined since I didn’t need a more ex car for 16 days. Overall no issues.
About QEEQ:10.0/10
I had some queries about the rental and they answered them promptly. However I wish they had helped me get in contact directed to the Vancouver booth directly.
Picked up the car at Vancouver Airport and returned it at Calgary Airport. The signage at both locations was very clear, making it easy to find the pickup and drop-off points. The return process was particularly efficient, with fuel gauge checks, vehicle inspections, and printouts of the return slip all done seamlessly. However, the pickup process was quite slow. Since we were doing a one-way rental, we had to wait for a car with an Alberta license plate (likely because it's cost-effective for the rental company to charge a one-way fee while returning an Alberta car to Calgary). We waited over an hour after completing the paperwork to get the car (the staff kept saying it would be just another five minutes). We had originally booked a vehicle for up to 7 people, but there was an 8-seater available at the site. However, we didn't upgrade because our luggage just barely fit.
This is a scam company. They force you to buy insurance without informing you. Do not choose this company. This is the first time I encountered such an issue after renting cars numerous times in the US, Canada, and abroad. The final bill was higher than the online estimate because they claimed I bought extra insurance, which I never did. When I picked up the car, they just handed me the keys and the contract, asked me to sign, and never mentioned anything about insurance. The whole process took one minute. In my previous rentals, if they wanted to upsell insurance, they would at least ask me. This time, they didn’t say anything, just had me sign the contract, then the Indian guy made a few marks on the contract, but the copy I received was blank, I remember clearly. This is practically daylight robbery.
Nice upgrade to a large SUV which was a great bonus
About QEEQ:10.0/10
All good using the platform as usual
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