Upon arrival, I was made to wait for nearly an hour. They didn't inform me in advance that a similar model wasn't available and directly gave me a lower-class car, forcing me to accept it. After two hours of arguing, they finally replaced it with a similar-class vehicle. However, when returning the car, they charged me an extra €956. When I asked why, the counter for different location returns just shrugged it off. Terrible car rental company.
Two months after returning, I was charged a 42-euro fee. Customer service said it was for a traffic violation, but I don't recall any. I was very careful the whole time. Couldn’t figure it out, so I just paid.
We got Ford Focus station wagon, which was an upgrade from the booked car.
Did not receive the instructions how to enter "rental return" part of the Paris CDG Terminal parking, so ended up in the public car park.
About QEEQ:10.0/10
Easy booking, excellent price with booking several months in advance.
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