1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service.
2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them.
3. I haven't received a refund for this charge yet, so I can't make a final judgment.
4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.
I rented two cars, but only one was available because the card of the owner of one car couldn't be processed. It seemed their card machine was too old. Dollar requested a change of the primary owner, but the rental company said it wasn't possible, so we had to get a cash refund.
An Indian lady assisted us. She was very friendly and suggested some insurance options. Once I mentioned I had already bought insurance in my home country, she didn't push further. We got a fuel service package, but since we didn't use much fuel, they didn't charge us for it when we returned the car. Very considerate.
“Outstanding service at desk - upgraded. Car was spot on and very clean and well maintained”
About Dollar:8.7/10
Lovely Filipina served me on pick up - we spent a while sharing some trip tips for her upcoming visit to Spain.
I trusted Dollar once and, because of that, I chose them again this time - could not have done a better choice!
Great car in perfect condition, great service and price - what else can you ask for?
Thanks, Dollar, for allowing me to arrive to the award ceremony I was invited for thanks to my last short film, "Kenny Rei and the Spicy Ladies", as a proper star!
About QEEQ:10.0/10
That lovely feature of you called Price Drop Protection worked to perfection (once again) and helped me save £35 before I even stepped on my airplane to go to Calgary.
Great customer service (as usual) when I had some doubts about the deposit.
I will be trusting Easyrentcars.com again in the future, for sure!
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