This was the most disappointing car rental experience. The store did not thoroughly inspect the vehicle before pickup, and upon return claimed there were extra scratches on the car. I drove very carefully the entire time with no incidents. The staff at the Frankfurt branch had a very poor attitude.
Rented a car in Germany and Switzerland. The Enterprise rental counter at the airport was fairly easy to find. There were no lines, so the process was quick. They didn't check any translated driving license documents, just used my domestic license to get the car. However, the initial cross-border fee was high. After showing the staff the QEEQ order details, they reduced the fee by a few dozen euros (the order mentioned a capped cross-border fee). The order indicated a daily cross-border fee of 5 euros plus local tax, but the counter staff charged the maximum amount, claiming they didn't know how many days we'd be crossing the border. Is this reasonable?
It was a very nice experience, everything was very smooth and fast
About QEEQ:10.0/10
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