Maybe because I have been living in Japan for many years, and my English is not very good, their attitude was quite tough. If you only get basic insurance, you need to pay a deposit of 1000. The fuel tank was also not full.
The rental company's office is a bit far from the airport, so you need their shuttle service. The pickup location is really hard to find, but overall, their service and the condition of the car are great. Highly recommended!
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