The scheduled pickup time was 1:30 PM. The Hertz staff delivered the car at 1:25 PM, so we couldn't get the car before then. The staff waited until we successfully picked up the car before leaving.
The fully self-service pick-up is quite challenging for inexperienced users. Fortunately, our English was sufficient; it took two phone calls and the self-service machine's camera to get everything sorted. There is almost no information about using the self-service provided on the car rental platform. For those not proficient in English, avoid choosing self-service pick-up. In Bergen, it seems only the airport offers staff-assisted service.
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