High charges, aggressive upselling, downgraded vehicles, and poor service experience. The queue time was extremely long. The focus seemed to be on upselling—offering vehicle upgrades and additional insurance. In the end, we were given a downgraded car.
There was no one at the front desk for a long time. We booked a Skoda Wagon due to having many suitcases but it was replaced with a RAV4. The car key battery was dead, causing multiple instances where we couldn't unlock the door or start the car, forcing us to unlock manually.
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