Service at counter was slow and not polite. I got a vehicle much smaller than I ordered. Then had to sign form that there are no scratches on the vehicle I never saw. Sever safety malfunction of front wheels swerving right. And to finish return is only at terminal 2 Frankfurt while no paperwork says it so.
About QEEQ:10.0/10
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
I am very satisfied with the overall service. Always check reviews before going out; they can be very helpful. Customer service responds quickly and is very patient, which made me feel supported while traveling. I really want to thank the customer service representatives I spoke to over the phone. Great job!
It took three hours to get the car at the pickup location because the car was being reassigned, and the booked model was unavailable at the time. Similarly, the return time was delayed by three hours. Overall, the service was acceptable.
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Customer Service
Bad service , mandatory downgrade, safety issues
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