Terrible service! Avoid this company! They switched the car brand, and the fuel wasn't even enough to reach a gas station. Had to call for roadside assistance! The car's air conditioning was broken, and at 38 degrees Celsius, I had to wait 2 hours for them to repair it!
At Kayseri Airport, there were many rental car companies picking up customers, but this Nissa rental company completely forgot about me. Their phone was unreachable, and to make things worse, their location was incorrect!
The service attitude of the Turkish company Elitcar is extremely poor. They aggressively push insurance and refuse to rent a car unless insurance is purchased. They are lying. Highly recommend avoiding cooperation with this rental car company.
“Car was fine, but the fact they didn’t accept Amex after saying they did, put me in difficulties”
About Nissa:9.0/10
It did not exceed my expectations as I booked an estate vehicle but the car I received was a cross over SUV which has a small/medium boot but I needed a large boot. I was told they accepted American Express for the deposit which they didn’t accept on arrival and I paid an additional £165 on top of the rental agreement to cover the fact that they told me they do not accept Amex upon arrival
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