Very friendly staff, though I haven't driven many other cars and would have valued the offer of a quick overview of the car (eg how to open the fuel cap!)
The car was exactly as ordered and very easy to drive.
About QEEQ:10.0/10
Price Drop Protector saved me a few pennies - and gave me peace of mind.
I loved the option to cancel up to the last hour - though I didn't need it.
The overall service was excellent. I've rented cars many times in London and tried several companies. Enterprise is one of my favorites. Many thanks to the QEEQ app for timely notifications, which are very helpful for forgetful or procrastinating people like me.
An additional deposit of 200 pounds was requested at pickup, which required lengthy communication with Zuzuche and Enterprise to clarify. The car's navigation system was slightly delayed and not very responsive. The fuel level was only enough for 80 miles at pickup, necessitating a refuel. Returning the car with a similar fuel level was required, which was quite unreasonable. The traffic violation notice was forwarded to Zuzuche 15 days after the incident, and it was not the original fine ticket, lacking specific penalty amounts and payment instructions. It took three days to receive a response after emailing, almost missing the 21-day payment deadline. They also charge 35 pounds per ticket for handling violation notices and claim it's to maintain a team for this due to the high volume of notices.
About QEEQ:8.0/10
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