The staff provided excellent service. Although we had to wait an extra hour because the previous customer returned the car late, and the car had been damaged by them, it did not affect our trip.
Not satisfied mainly due to the insurance claims process. It's been a month since I returned home, and I've sent 5 or 6 emails requesting documentation, but apart from the first reply, there has been no response. Each store has only 1 or 2 customer service representatives who speak English, and the hotline is hard to reach, resulting in a lot of wasted time and money.
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