At first you assigned me a security deposit of 1000 dollars which seemed very high to me because I had already paid for insurance against theft and collision car. During the check in process at AZ rent a car they helped me lower it to 500 which still seemed very high to me, but more reasonable than the first one.
Although the company is small and hasn't been established for very long, with only one or two staff members, I was initially worried after reading some reviews. But it turned out to be quite the opposite. Their service was excellent, the young staff were very friendly, and they responded to questions quickly. They would do their best to meet any requests you have. We will definitely rent from them again next time we go to the U.S., as they offer great value for money!
The rental deposit is charged as a regular payment instead of a pre-authorization, and I ended up unable to get the deposit back. Additionally, I was charged for tolls twice!
Headache having yo call from the uk and to chase up until the last day. Pushed into toll charges but final wasvtaken of. The fuel recharge is extortion 6 times the cost of the pump.
AZ Customer Service Team was helpful. My recommendation to AZ Rentals would be to ensure their vehicle's cigarette lighters are functioning properly, given they're used to power multiple small electronic devices, through adapters, including: Garmin GPS Devices, Multiple Cell Phones and MP3 Players.
About QEEQ:10.0/10
QEEQ Customer Service Representative was very responsive and helpful
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