Christchurch to Queenstown with Excellent Ace Car Rentals.
A.Bond
New Zealand
Reviewed: Fri, Oct 25, 2024
About ACE Rental Cars:9.0/10
Was raining lightly when we picked the car up, so going over it for damage was a little difficult. Not used to online signing, being 70+ we're old school. Drop off was a breeze and the lady was extremely helpful and very pleasant to deal with. The shuttle to the airport was great.
About QEEQ:10.0/10
In hindsight, i probably should have organised the insurance bit before picking up the car.
“Magical South Island, NZ, trip made even better with the perfect rental car”
About ACE Rental Cars:10.0/10
Zi at Ace in Christchurch could not have been more helpful. He gave us a paper map (yes - they still exist!) and great advice. Oh yes, and the brand new car. Ace is part of Hertz.
About QEEQ:8.0/10
Qeeq is a bit different, but now we have got the hang of it, we will be using it again. We especially like the reserve for $1 feature.
It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.
“The Toyota was comfortable to travel around the South Island on New Zealand - ( travelled 3,000 kms)”
About ACE Rental Cars:10.0/10
The car had a built in GPS which was very handy to have
Good staff in store
Staff could have walked us to the car and shown us its features and asked if we required any information about the car.
About QEEQ:10.0/10
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Christchurch to Queenstown with Excellent Ace Car Rentals.
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