The first vehicle had a puncture in the tire. The replacement vehicle was in good condition, but a little dirty. The usb jack for my cell phone didn’t work so I couldn’t charge my phone in the car.
At Philadelphia Airport, Budget feels like a small car rental company. The shuttle buses are small and infrequent. I waited for half an hour, and no bus came. Other companies like AVIS, ALAMO, and Hertz had their shuttles come by three times, but Budget's bus never arrived. I ended up taking the AVIS shuttle and walking to Budget.
I've requested a car without an e-toll device as I was going to pay all tolls in cash, which I've done. Weeks after returning the car I was charged for two tolls that I've paid in cash. Send the receipt and company did nothing.
Very Poor customer service. Will not use this again!
The lady who checked me in upgraded me without my concern and didn’t realized until I got the charge for it.
About QEEQ:10.0/10
Great service
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Customer Service
Very good experience.
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