The service representative was a newbie and wrote down the wrong vehicle location. We didn't double-check and took the wrong car. After the real renter drove it away, we realized we might have left our license in that car. The representative was very slow in contacting the other renter and even claimed not to know what car was parked there. We had to rely on our memory of the license plate to track it down, and by then, the car had been gone for 20 minutes.
Overall satisfied, but had to wait for quite a while before the staff brought the car over during pickup. The staff left without saying anything, and I had to ask to find out that I needed to inspect the vehicle myself and mark any damages. The guard at the exit then signed off on it. None of this was proactively communicated.
Did not handle car hold issues promptly, charged indiscriminately, disregarded customer interests, hard to find help on the phone, each call took over 10 minutes to get answered, encountered a lot of irresponsible people, very unlucky.
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Customer Service
Excellent.
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