I waited over one hour to get the car. There were several people cuing to get the car they reserved and only one person at the desk! The company knows in advance how many bookings they have and it shocked me that they didn't make adjustments to the staff that was available at that time. A second staff member eventually showed up, but he didn't seem to be in any hurry to make the cue any shorter...
This was one of the cheapest rental companies at Palermo airport, but based on this experience, I would prefer to pay a bit more and not wait one hour in a cue!...
In addition, I have rented cars in many countries with my Revolut card being accepted as a credit card, but for some reason here they said it was a debit card, so I had to pay an extra non-refundable fee and a lower deposit.
At drop-off, the staff lady was very unpolite and unfriendly, closing this whole experience on a negative note.
Everything was ok with the car, but I don't think I will rent again with this company.
I have emailed in a complaint which is city being dealt with . Almost an hour and a half waiting at the desk to pick up. Vehicle was not cleaned outside. They charged me 35 euros penalty to put less than 20 euros of fuel back in on return. A fee which I was not informed big when picking up the car. I couldn't find a station close to the airport on return and since I only used the car to drive to my hotel and back I thought I'd tell them I didn't put any petrol in and simply pay to replace what I'd used. Very poor customer service. Very sneaky not to have told me this especially when they covered the other details with me leaving that part out.
About QEEQ:10.0/10
Booking was easy and I've made another booking with you fir another trip. Prompt replies via email dealing with my complaints.
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