The reserved vehicle model was a seven-seat Alphard, but upon pickup, it turned out to be an eight-seater. The rear seats were inconvenient to access, and the car was 10 years old, showing its age. It lacked Bluetooth, USB ports for connecting the phone to listen to music or use CarPlay, and everything was in Japanese. However, it could display Japanese television channels. The only redeeming factor was the good attitude of the customer service.
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