I rented an AVIS car but received one from Budget. The staff told me they are partners, but I had no idea during booking. The car was in very bad condition, full of damages. This was the worst car I've ever rented from Zuzuche. I hope Zuzuche can verify if rental companies have partnerships and inform customers about who is providing the car. Using a big brand's name but providing a different company's car affects customer rights. I hope this can be improved!
avis rang me at 7.24am because the client before insisted to contact me to see if his phone was forgotten in the car, then got poor apologies from avis saying it was the client who asked...am i not a client to be considered?
Car had more damage than shown on original picture form. I was glad I checked the car over before I drove away.
Would have preferred to hand the keys to a member of staff than an open box in the airport.
About QEEQ:8.0/10
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