The service was acceptable. They may ask you to add insurance, but it's okay if you don't. However, I don't understand why the store was closed when I returned the car. On that day, the Budget store had no staff, so I returned the car at the Avis return point next door. They said it's the same company, so I was able to return the car there. The return process was quick; they checked that the fuel tank was full, started the car to make sure everything was fine, and that was it. No additional charges.
They made things difficult on purpose. It took two hours to get the car at the site; if you wanted to get the car immediately, you had to pay extra for an upgrade. Five to six groups of Chinese people who arrived around the same time also faced the same issue. We had a reservation and paid in advance, so why couldn't they prepare the car ahead of time? It felt like we were renting last-minute. I had to stand in line three times before finally getting the car. They claimed that a foreigner in Izmir spoke Chinese, but he was just a figurehead who got flustered at the sight of female customers.
There were quite a few people in line when I picked up the car at 9 AM, waited about 20 minutes.
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