I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape.
Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience.
Overall, I enjoyed the car but was disappointed by the high hold and extended claim process
Eli was very professional, friendly and helpful! I highly recommend their services.
About QEEQ:10.0/10
Easy Car were very helpful with the online communication platform - I was VERY impressed! Every question was answered and they had the best deals! Very happy with the services offered! I would use again and highly recommend to others. Thank you!
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Customer Service
Relevant Reviews on A Rentals A Rentals NZ (Queenstown)
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