The service was excellent. On site, they provided a BMW X5, and the next day, due to an accident, it got damaged. Right after the incident was resolved, they immediately replaced it with a Jeep Grand Cherokee. The process was simple and easy, with no additional costs incurred.
“We had the car for 30 days, so it was unpleasant for us the deal with it for so long.”
About AVIS:6.0/10
The car was an older model, makes noise when turning vehicle. Strange foul odor from the interior of the car when it gets wet. Took a long long time to pick up the vehicle at YVR, had to wait almost one hour for them to clean and prepare the vehicle for us. It was a Nissan KICKS hatchback.
According to confirmation from Avis, pick up was Vancouver South Terminal Airport YV2
When we arrived there was no representative from any Rental car company, totally deserted. The Avis helpline was totally useless they couldn't help at all. So finally we were told from a airline representative to go Terminal 1 and try to get the car there. No shuttle bus from Terminal 2 to Terminal 1 available, we had to get a taxi and paid CAD 20. The counter personal at Avis was not really apologetic when we explained our situation. After she got a car for she presented a bill which was 90 CAD more than on our confirmation. After a long discussion she finally asked her Supervisor and he solved the problem. The car was not what we reserved (Ford Explorer) but it was OK. Not happy with Avis at all.
About QEEQ:10.0/10
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