Returned the car early, but the Avis store at Vancouver Airport insisted that they would refund a CAD 75 voucher, saying we could call Zuzuche to get it. When I called Zuzuche, they asked if I had a recording, or they needed a handwritten receipt? It's not about the CAD 70, but the fact they promised something and then didn't deliver. A verbal promise should count too.
No navigation system. Other companies offer free navigation and free car upgrades, but this company downgraded me. I booked a Ford SUV, considering the safety of American cars, but they gave me a Hyundai. When I asked why it wasn't a Ford, they said it's the same category. Speechless.
I booked a car for 2 weeks during Christmas and New Year time. The pick up was easy and rapid. The staff at the counter answered all questions friendly and frankly. At first I didn't got the car I had booked. I booked Dodge Grand Caravan but they gave Kia Sorento which was so far acceptable. We travelled with many luggages and we found the rear seat couldn't be folded. One of the staffs walked by and tried to help but it still didn't work so he gave us another car, Grand Caravan GT, which was upgrade. The car was perfect. We all enjoyed the trip. The drop off was smooth and rapid, no paper works. Overall was great. Recommended.
About QEEQ:10.0/10
This was my third time booking on the platform. There were adequate selection. The price drop was not so practical. Overall is satisfaction. Recommended.
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