1. After arriving at the airport, we had to take a shuttle train to another parking lot and wait for a car to pick us up, which was highly inconvenient.
2. The service process was extremely slow, staffed entirely by Indian workers. The reserved car model was unavailable, and they tried various excuses to persuade us to upgrade to a pricier option. After insisting, they reluctantly provided us with another car.
3. I rented for 8 days, but they required me to return to the store in 2 days to switch to the reserved model. The round trip to change the car took 1 hour, and even though we arrived at the agreed-upon time, we had to wait an additional hour for processing. The time, effort, and fuel spent on this were uncompensated, and we didn't even receive an apology.
4. When returning the car, we had to wait another hour. Several other customers we encountered mentioned they would never rent from this company again.
The first time I went, the company's restroom was out of order, and it was very embarrassing. I have never been charged extra for mileage before, but this time, the additional fee was double the rental cost. Originally it was around 3000, but it became more than 5000. This is outrageous. Even though I refueled the car myself, I don't understand why they charged me double for mileage. Other rental companies don't have this fee.
The customer service was phenomenal. The representatives were extremely helpful and kind... and I needed a LOT of help that day after an international flight. I would highly recommend.
The staff is very helpful and accommodative. Picked up the phone and just called them to get my request accommodated :)
About QEEQ:10.0/10
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