The reserved time was not honored, and I had to wait over two hours to get the car. When expressing dissatisfaction to the counter staff, they even threatened to cancel the order. Their attitude was very rude.
They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.
In general, it was just okay. Even though we clearly reserved a business car, they gave us the smallest Renault. It was extremely cramped, and we had to carry our luggage.
About QEEQ:8.0/10
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