very bad service after the car broke up. 24 Hours and waiting. Had to cancel all my plans.
r.sablone
Italy
Reviewed: Sun, Jul 21, 2019
About Dollar:5.0/10
Was Hertz affiliated with Dollar.The car wasn't the one requested.Took over one hour to get the car. The reception had ONLY one person for about 20 costumers. Very hot office .My wife almost passed out. I am still withing to finalize the bill and NO ONE is helping.
The personnel at the site were helpful but the process was extremely lengthy and they didn’t have the type of vehicle I’d reserved. Also, it was hertz not dollar. I was also charged VAT that was unexpected and the rental car was more than QEEQ said it would be.
We did not received the car we had chosen. car given to us was i felt was not comparable. Staff at pick up counter seemed to be more interested with social media on their phones then to look after you. the female staff employee where we picked up the car was ignorant and once again cared more about her phone. i tried pointing out some damage on the car and she dismissed me told us we would receive an email with what damages were on the car prior to pick up. we never did receive an email.
Great to find a Nissan Qasquai, nice car. Good service at the desk.
About QEEQ:10.0/10
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Customer Service
very bad service after the car broke up. 24 Hours and waiting. Had to cancel all my plans.
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