Routes was understaffed and ill prepared to service customers.
GRUBBS
United States
Reviewed: Wed, Jul 24, 2019
About Routes:5.7/10
From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.
“Great car. Great online booking service. Disgraceful service at point of pick up.”
About Routes:5.7/10
I will be writing a formal complaint to you with regards to the customer desk of routes service in Orlando.However,
after a long flight from the UK we were transferred to the routes centre by a shuttle. No problem, great service nice driver.
After waiting for 30 minutes we were served by the most rude obnoxious man I have ever met. Tried to force sell us additions such as break down cover, toll passes and additional insurance.
We refused all even though he had pre printed all in the form for us ready to sign!
We explained in detail that we had already taken out additional insurance cover in the uk prior to our rental to cover the shortfall in basic cover provided. The man asked to see this certificate and even had the gall to continually say to us we must cancel it and take out the cover he could offer.
Disgusting behaviour which left myself and my wife feel quite threatened. After reprinting the form not to include the items stated he proceeded to take us to the car.
No explanation of features functions or refuelling procedure. A Brief walk around the car (in the dark) where I had to point out a scratch on the door and that was it!!
He Didn’t even notify me of mileage or discuss existing level of fuel left in the tank to start with. The form I took away stated full even though it was only under a quarter of a tank full....
Another item to note,
They also wanted full payment from us again even though we had already paid upfront all costs in January?
we had to show evidence of this, (luckily we had bought the receipt you issued To us on purchase prepaid in the uk.
Not a good start to our holiday which left us quite angry and distressed for a few days. We just had the nagging feeling we were being scammed by the man and we’re going to be hit with additional charges.
This was added to after he blatantly watched me enter my credit card pin into the machine to pay the pending deposit. Disgusting.
Was a great deal. As long as you remember to bring your insurance documents with you, you will not find a better price out there. We paid $112 for 5 days and were put in an almost new car with great features. Will use again!
“Waited for over an hour for shuttle after calling 3 times. Driver and desk clerk gave opposing stori”
About Routes:4.0/10
Staff not friendly, can’t tell the difference between white and grey colours. Staff slow to give service. No compilation for waiting for waiting a total of 2 hours for shuttle.
I mistakenly took the Easirent bus to another location only to be told I was in the wrong place and that I was not the first person to make that mistake!
About QEEQ:10.0/10
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Routes was understaffed and ill prepared to service customers.
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