Booked outside normal hours .
The agent had to pick me up at 7: 00 but was late. Consider opening up earlier.
I phoned two days early to tell tthe I would like to return the car two hours later which was ok. However hen I returned the car they were upset because someone was waiting for it. They admitted tht there were other similar cars on the lot.Why should I have to return it early if I was was paying for that day?
Pick up at 7:00 and returned it at 4:00? Rental for 23 days.
At Iversta Rent A Car, there's a local white woman who is older than a young girl but not quite middle-aged. She gets along very well with the Indian staff. She wears a light yellow knit sweater, with sunglasses perched on her forehead, and the sweater open, revealing a hint of cleavage. Her complexion is not too fair, and she has a leathery tan, with signs of aging visible on her face. She has a sharp nose and a piercing gaze when arguing with customers. This car rental company is near Toronto Pearson International Airport and has a high volume of customers in the morning, making the store very crowded. If a client approaches her desk, she impatiently waves them away with a curt 'Have a seat!' She walked behind the two Indian staff members at the counter, gently squeezed the shoulder of the one on the right, and softly said, 'I'm your daughter.' Then she gently stroked the beard of the Indian staff member, who looked as gentle as an angel from the Bible. Before the store manager could intervene, she whispered a few words to the Indian staff members and then dealt with a customer issue by fining them CAD 300 for spilling water on the car seat, subsequently canceling their future rental orders.
“The Staff at Iversta needs to be more professional and clean their cars and SANITIZE them properly.”
About Iversta Rent A Car:6.0/10
The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.
About QEEQ:10.0/10
Customer service was prompt in responding to my query about double charges.
When returning the car, I had to find my own way to the airport from Iversta as they were closed, I paid additional cost of $18 for taxi, because the “free shuttle” wasn’t available at Iversta. I had a cell phone with me to call for a taxi, otherwise it would have been disaster.
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Customer Service
Ok but not great.
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