Counter staff was having a bad day at pick up due to sick staff so was without a bus driver. Another customer was quite abusive. Staff member told them what to do. I felt the staff member could have handled it better but it was a tough situation
Drop off was very smooth. Counter staff did say "Thanks" for my help from the previous time
We spent half an hour trying to get the correct number for the Brisbane group, once we got a whole of them the man on the phone couldn't hear me so when the pick up come he got mad and said I gave him 10 different name I gave him one.....once there the same guy who picked us up wouldn't listen to us that we paid for the full insurance thought easy, and that they didn't have anything to do with easy if we wanted full insurance we had to pay them very rude through the whole experience check in check out.
“Beware pick up and drop off restrictions and £4K deposit!”
About Cut Price Car Rentals:5.0/10
Collection is not “a few minutes” from the terminal more like 20-30mins. Booked to return at 12noon, not possible had to be there at 9am if we wanted a lift to the airport. Car was old over 212,000km with a tired interior. Just about made it as a cheap run around but wouldn’t use again. Counter staff couldn’t care less, ended up having to get an Uber to the airport. Oh and all this having taken a $4k deposit.
“VERY DISAPPOINTED IN VEHICLE QUALITY AND LACK OF REGARD GIVEN TO MY COMPLAINT TO CUT PRICE.”
About Cut Price Car Rentals:5.3/10
When I picked up the car I was very unhappy with the condition and cleanliness, I asked for it to be right in my pre emails. Then I rang and asked for a swap and no one got back to me.
About QEEQ:7.0/10
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Overall good
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