Arrived late for pickup and was charged 48 euros. Returned the car 5 hours late and was charged an extra day's fee of 70 euros. Why is such a terrible provider even part of the system?
The car had a number of minor scratches on the bodywork, hub caps and wheel rims (normal wear and tear, given the car's purpose!). The agent left me in no doubt that a scratch would cost hundreds of pounds. They had not made any effort that I could see to repair previous damage. He took detailed pictures of the car with his I-pad so I did the same with my phone.
This made me reluctant to use the car as much as I had planned to, as the local driving and condition of the roads was poor. There were also a number of poor reviews online to back up my concerns.
However, when I returned the car the agent took lots of photos, inside and out. I did the same.
The car was given a clean bill of health and I was told my deposit would be returned in a few days.
Although everything worked out fine, I was made to feel somewhat uneasy about dealing with the company.
The £1500 block reserve payment in case of accidents etc was a big surprise and means is locked for the rental period and at least 3 days afterwards.
About QEEQ:8.0/10
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