Great

Picking up the car was quick and easy and the staff was polite and helpful. We got upgraded from a Corolla to a Durango, and for the price, it couldn't be beat, even if getting there was a bit of a trek. The car was very clean. Dropping off was a whole other story... There were a lot of people, and everyone had to go inside to turn in keys and sign off on the rental. Everyone (pick-ups and returns and people who had parked their personal car there) was in the same line (which created a very long line) and they seemed understaffed to handle that. It was disorganized and inefficient. One woman was working with a couple and she seemed very angry/annoyed and kept walking away and going to the back without saying anything to them. Most of the staff appeared or acted unhappy to downright rude. That being said, at some point, someone separated all the people picking up personal cards and helped them, then helped all the people returning cars and it went much faster. The shuttle driver was very kind and polite and being taken directly to the airport after the return was helpful.

Price Drop Protector was great! I already felt I was getting a great price, but it even saved me a few more dollars without me having to do anything!

We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars. The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet. Shuttle was quick and easy.

Smooth process, no issues!

This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for. The counter representative was no help.

Difficulty in finding the location. Had to change 2 shuttles.

Ms. Vicky at the counter was courteous, professional and friendly. Kudos to her.

Like: The car I ordered was available