Great, except finding the location of the car rental place.
R.Flores
United States
Reviewed: Fri, Aug 9, 2019
About Routes:8.7/10
The car was great, the person at the counter was efficient and kind, but finding the place was very difficult. We waited in a WRONG line for 45 minutes because the names of the companies were super similiar and Routes is the ONLY rental company that is not located in the same place as the other ones at the ATL airport. Took about 2 hours to pick up the car.
About QEEQ:10.0/10
Everything was great except it wasn't super clear what company we actually rented the car from so we waited in the wrong line at the ATL airport. It would have been better if it was highlighted in the reservation that this company was the only one not in the rental car location.
Everything else was fine, but the staff insisted I purchase theft insurance, even though I showed them a full coverage policy. They claimed it didn’t include theft and made me pay nearly $100 extra, saying it was required by local law.
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Customer Service
Great, except finding the location of the car rental place.
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