The staff were the most courteous of any airport we have used. We were very impressed with the efficiency,and clarity of the insurance and the car was not the one we ordered but an excellent Citroen. Thankyou
About QEEQ:10.0/10
The web site was easy to follow and the booking also Thankyou
“Overall better than expected except for the car being dirty at pickup.”
About Budget:7.0/10
The car was great, better than expected. It had lane correction, shift suggestions, adjustable steering column, close vehicle warning, object warning both in front and rear. The car was covered in dirty water that had dried on the car and the inside of the windshield was dirty which was hard to see through when going between full sun and shade. Really liked the Peugeot.
Counter staff were rude and unhelpful. Don't accept deposits being paid for by car, force you to pay for additional insurance as a solution and don't give you money back for original insurance that you paid for. Would recommend not hiring a car through them.
I haven’t received my holding deposit back yet and I’m waiting on that. I was told at the counter that it would have been better to book direct through budget yet when I initially tried to book direct, the price was massively higher than easyrentcars. So I suggest that you either lower your prices to help people come straight to you or advise your staff to not make customers feel guilty for not booking direct.
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