The location is quite convenient with a storefront, and they provide clear instructions for picking up and returning the car in advance, along with Chinese explanations. If there are any issues along the way, communication is prompt. However, they gave me a different car at the last minute with less fuel than expected, and the baby seat I reserved was not ready on time. Since I was in a hurry, I didn't have the time to argue much. You can't return the car at the airport, but they offer a free shuttle to the airport nearby.
The counter staff member at Apex Melbourne city office was extremely helpful and pleasant.
The car was fairly new, clean and in good condition.
Overall, we were happy with Apex car rentals and would use them again.
About QEEQ:8.0/10
I initially chose Easyrentcars.com as a booking platform because they offered the best deal for a one way rental from Melbourne to Sydney.
The staff are always very friendly. I’ve been booking with apex quite frequently and they never fail with impeccable customer service and the cars they provide are very nice.
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