The pick-up location and the paperwork location are different, and the order doesn't provide the paperwork address. The staff at the parking lot were extremely unhelpful. The return location wasn't given in detail; the map points to the main road.
We chose to pick up the car at the Rome train station, which was very convenient. After completing the paperwork, a shuttle took us to the pick-up location. The staff was very efficient, and there was no waiting.
“Wrong location indicated on the map and no one answers the phone”
About Budget:7.3/10
No point in providing a phone number if nobody answers
About QEEQ:8.0/10
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Customer Service
Worst experience with budget car rental. Not helpful at all and were only able to give compact car
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